Warranty and Return Policy.

30 day "repair only" warranty on most items.  Most Items also have a 90 day to two year manufactures warranty.

You pay shipping to us, we pay shipping back to you if the item is repaired. You are responsible for return shipping if there is nothing wrong with the item. 20% restocking fee on returned items. If you received the wrong item do not open or use it. Opened, scratched, damaged or "used looking" items can be sold back to us as used at about 50% of our price. Shipping cost is not refundable.

The warranty does not cover RF damage, such as blown finals. This type of damage is caused by improper use. Please phone us for instructions before returning an item. We often find that there is not a problem with the item. Often a switch or knob is set wrong, or it is being used incorrectly. Proper operation and installation of the equipment is your responsibility. Radio problems (poor range, cutting in & out) are often in the antenna system or microphone.

Please include a copy of this email, copy of receipt, name, address, phone(s) and a brief description of the problem with returns.

CB City of Tyler

12806 FM 14

Tyler, TX 75706

Privacy Policy

Your personal privacy is important. We believe that protecting each individual's right to privacy is fundamental to the quality of customer relationships. We recognize that whether you are an existing customer or are considering doing business with us either in person by phone or through our internet site, you have an interest in how we collect, protect, and use information about you and your relationship with us.

We collect, retain and use information about you for the purpose of your shopping needs, billing, shipping, tracking, and our account relationships on products and services that we have provided. This information is NOT shared with anyone other than the authorized employees of CB City .

CB CITY DOES NOT GIVE OR SELL CUSTOMER INFORMATION TO ANY OUTSIDE PARTIES!

We will not disclose information to unaffiliated third parties regarding financial transactions concerning your account. Any employee access to customer information is authorized for business purposes only. We limit access to information about our customers to those authorized employees who have a legitimate legal need to know. Employees are governed by a strict code of conduct which demands confidentiality regarding all customer information.

Any information transmitted to us through our internet site is protected by a data security system ( ScanAlert tm ) and is designed to insure that transmitted information is encrypted and protected at all times even from hackers. To provide better service and a more effective website, we may use "cookies" (cookies are messages a website sends to a web browser) as part of our interaction with your browser. These cookies do not collect personally identifiable information. You may disallow cookies by making the appropriate selection from your browser options. You should understand, however, that certain services provided by our Business require cookies for effective delivery.
The purpose of this Privacy Statement is to share with you our desire to endeavor to keep your financial information as secure as reasonably possible within these guidelines.

Happy Shopping!